Amanda M.

Amanda M. has a wealth of experience in customer service roles. Amanda began their career in 2010 as a Sales Associate at Louis Vuitton. In 2013, they became a Senior Sales Associate at Alexandre Birman, followed by an Assistant Manager position at Le Lis Blanc in 2014. Amanda then moved to Morena Rosa Group in 2015 as a Manager Sales. In 2016, Amanda M. held Sales Associate positions at both DVF (Diane von Furstenberg) and Mariah Rovery. Amanda then joined Unique Consultoria de Estilo as an Imaging Consultant in 2017. Most recently, in 2022, Amanda M. became a Customer Excellence Manager at Ziina زينة. At Nubank, they held the roles of Customer Excellence Supervisor | Investments Specialist, Customer Excellence Supervisor | Chargeback Specialist, and Customer Excellence Analyst. In these roles, they were responsible for creating customer experience flows, performing weekly analysis and reporting of key performance indicators, helping product managers and designers build products, providing materials and support for training, analyzing customer feedback, and creating and maintaining FAQs. Amanda was also accountable for the implementation of Investment's Customer Experience Quality.

Amanda M. has attended Universidade Anhembi Morumbi to study Negócios da Moda, Oficina de Estilo to study Consultoria de Estilo, and Belas Artes to study Consultoria de Imagem e Estilo. Amanda has also obtained a General English - Advanced Level certification from Liffey College- Dublin - English School in October 2022 and a CPA 20 certification from ANBIMA in January 2021.