Cosmea de Vriend

Cosmea de Vriend is a Senior Customer Success Manager at Zivver, starting in October 2022. Prior to that, they worked at EY as a Senior Consultant in Health & Technology Consulting from January 2021 to October 2022. Before their role at EY, Cosmea worked at Atos as a Senior Business Consultant from April 2020 to January 2021, and as a Business Consultant from November 2017 to April 2020. Cosmea also had an internship at Atos as an Intern Digital Transformation in Healthcare from February 2017 to November 2017.

In 2020, Cosmea had two additional roles. Cosmea worked as a Business Analyst at the European Patent Office from August 2020 to December 2020, where they primarily focused on gathering requirements, creating user stories, process analysis, and project management. Cosmea also worked as a UX Researcher at Royal Schiphol Group from February 2020 to August 2020, contributing to a project aimed at translating content on Schiphol's Self Service Units into over 100 different languages.

In the past, Cosmea worked as an IT Project Manager at bol.com from September 2018 to February 2020, and as a Robotic Process Automation Consultant at MN from June 2018 to September 2018. At MN, they played a significant role in the governance and automation of processes using RPA software. In addition, they worked as a Business Analyst at the NHS from January 2018 to April 2018.

Cosmea's earlier experience includes research internships at Athena Institute, where they conducted a systematic literature review regarding stakeholder perceptions in the Dutch Healthcare system, and at RIVM National Institute for Public Health and the Environment, where they conducted a study on the possibility of including herpes zoster, pneumococcal disease, and pertussis in the national influenza program for individuals aged 50 years and older.

Cosmea de Vriend completed their Bachelor of Science (BSc) in Health Sciences at Vrije Universiteit Amsterdam (VU Amsterdam) between 2011 and 2014. Cosmea then pursued further education and obtained a Master of Science (MSc) degree in Management, Policy Analysis and Entrepreneurship in Health and Life Sciences (2-years track) from the same university from 2015 to 2017.

In addition to their formal education, they have acquired various certifications to enhance their skills and knowledge in different areas. Cosmea obtained the Lean Orange Belt certification from EY in July 2022. In February 2021, they attained a Professional Diploma in UX Design from the UX Design Institute. In June 2020, they completed the Business Analysis Fundamentals course from Udemy. In October 2019, they acquired the Professional Scrum Master certification from Scrum.org. Cosmea'scertification in Human-Centered Service Design (Design Thinking) was obtained from +Acumen in November 2018. Cosmea also holds a PRINCE2 Foundation certification from Global Knowledge, which they obtained in February 2018.

Furthermore, Cosmea de Vriend has recently achieved the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in May 2023.