Willynevilline Msamo

Willynevilline Msamo has a diverse work experience spanning over several years. Willynevilline started their career in 2007 as a Call Center Agent at Erolink Ltd and later became a Call Center Team Leader. In 2012, they joined SPANCO-TIGO as a WFM & MIS Executive. In 2018, they worked as a Call Center Operations Manager at POCCO FINANCE LIMITED.

Msamo's tenure at Vodacom began in 2010, where they initially worked as a WFM (Workforce Management) professional. Willynevilline then progressed to the role of Customer Services Operation Manager and ultimately served as a Call Center Operation Manager until November 2019.

Currently, Msamo is associated with ZOLA Electric, starting in November 2019 as a Call Center Manager. Willynevilline has recently taken on the position of Country Manager: Customer Experience, which they assumed in August 2022.

Overall, Msamo's work experience showcases their expertise in call center management, customer service management, and operations management.

Willynevilline Msamo's education history begins in 2009 when they attended the University of Dar es Salaam (UDSM) to study Computer Science. They completed this education in 2011 without obtaining a specific degree.

Later, from 2015 to 2018, Willynevilline pursued a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General, also at the University of Dar es Salaam (UDSM).

In 2020, Willynevilline pursued a Master's degree in Business Administration and Management, General at ESAMI, which they completed in 2022.

Furthermore, in 2022, Willynevilline attended Acuity Institute and obtained a Certificate without a specified field of study.

In addition to their formal education, Willynevilline has obtained additional certifications to enhance their skills and knowledge. They obtained a Lean Six Sigma Yellow Belt certificate from Acuity Institute in September 2022. Prior to that, in May 2019, they received certifications in Business Development: Strategic Planning and Executive Leadership from LinkedIn.