Mihir Patel

Mihir Patel has a diverse work experience spanning over 15 years. Mihir started their career at IBM Global Services as an IT Specialist, where they designed and developed custom solutions for clients in various industries. Later, they worked at Moody's as a Financial Modeling Analyst before moving on to Moody's Corporation as a Financial Engineer.

At Moody's Analytics, Mihir held various roles including Assistant Director - Manager, where they managed a team of financial engineers and standardized the quality of models for valuing structured finance products. Mihir also served as an Associate Director, leading a high-profile initiative to enhance the quality of a core software offering.

Mihir then joined American Express as a Technical Project Manager, responsible for growing accounts, managing client relationships, and exploring new opportunities. Mihir subsequently worked at IBM as a Sales Engineer, Client Success & Software Adoption, where they helped Financial Services Sector clients maximize the value of their software purchases and deliver innovative solutions. Mihir later transitioned to the role of Customer Success Manager (CSM), responsible for ensuring customer satisfaction and driving expansion.

Currently, Mihir is a Senior Customer Success Manager at Zuora, where they partner with C-suite personas to assist them in their transformation journey to modern cloud native systems using Zuora's Application Suite and Platform. Mihir serves as a trusted advisor, helping customers develop and execute success plans and identifying opportunities for them to expand their use of Zuora products.

Throughout their career, Mihir has demonstrated expertise in customer success, project management, relationship management, and technical solution design. Mihir has consistently contributed to the growth and success of the organizations they have worked for.

Mihir Patel completed their Bachelor of Science (BS) degree in Computer Science from Rutgers University from 2001 to 2004.