Lauren Kennedy

Lauren Kennedy currently serves as the Head of Global Customer Success at 11x, a role held since March 2025. Prior to this position, Lauren was the Head of Customer Success at Glean from February 2022 to February 2025, where the focus was on enhancing human potential through innovative work solutions. Lauren's earlier experience includes serving as Director of Customer Success at Productiv, a platform aimed at optimizing enterprise SaaS management, and holding various roles at Gainsight that culminated in the position of Director, PX Client Outcomes, recognized for excellence in driving customer success. Additional experience includes leadership roles at Grovo and Guidebook Inc., alongside a Bachelor of Arts in Sociology with a minor in Technical and Scientific Communication from James Madison University.