Maria Jova B. currently holds the position of Senior Traffic Controller at 5CA, focusing on communication with stakeholders and continuous improvement of traffic-related tools and procedures. With previous experience as a Caregiver at Fehan TLC Home Assisted Living and roles in workforce management at Telstra and Teleperformance, Maria has demonstrated expertise in real-time monitoring and analysis of queues. Maria's educational background includes a Technical Vocational Course in Healthcare Service Provider from the Centre for Healthcare Professions Cebu and a Bachelor of Fine Arts in Advertising from the University of San Carlos.
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