Nivedit Majumdar

Senior Technical Support Specialist at 6sense

Nivedit Majumdar has a diverse work experience spanning multiple companies and roles. Currently, at 6sense, they hold the position of Senior Technical Support Specialist, which they started in May 2022. Prior to this, they worked at Ivalua for two years as a Customer Application Engineer from December 2020 to May 2022.

Nivedit has a background in software engineering, having held positions at SoftLink International. Nivedit was a Senior Software Engineer from December 2017 to December 2020, focusing on SQL Query Optimization and the Healthcare IT domain. Before that, they worked as a Software Engineer from December 2015 to December 2017 and as a Trainee Software Engineer from July 2015 to December 2015.

Before venturing into software engineering, Nivedit worked as a Content Writer at 91Mobiles from December 2015 to August 2016. During this time, they contributed engaging content related to technology topics such as crowd-funding campaigns, future technology, IoT, market research, and trends.

In 2014, Nivedit worked at Emberify as a Content Writer and Trend Analyst. Here, they analyzed technology trends and wrote articles about them based on current scenarios and future scope.

Lastly, Nivedit started their career at Yaabot in 2013, where they began as an intern and quickly progressed to the role of Senior Author and Manager. Nivedit contributed technical and offbeat content as a writer and supervised interns contributing to Yaabot's article base.

Overall, Nivedit Majumdar's work experience showcases their expertise in technical support, customer application engineering, software development, and content writing in the technology sector.

Nivedit Majumdar has a Bachelor of Engineering (B.E.) degree in Electronics and Telecommunication Engineering from Savitribai Phule Pune University, which was completed between 2011 and 2015. Nivedit is currently pursuing a Master of Business Administration (MBA) degree from IU International University of Applied Sciences, with an expected completion date between 2022 and 2024.

In addition to their formal education, Nivedit has obtained several certifications. These include the Jira Fundamentals Badge from Atlassian, received in July 2023; certifications in Building Rapport with Customers, Creating Positive Conversations with Challenging Customers, Customer Service Foundations (2020), Customer Service: Handling Abusive Customers, Customer Service: Problem-Solving and Troubleshooting, and Zendesk Customer Service Professional Certificate, all from LinkedIn and obtained in May 2023; the L2 Intermediate certification - Ivalua Suite from Ivalua, obtained in August 2021; the L1 foundational certification - Ivalua Suite from Ivalua, obtained in June 2021; the Big Data Foundations - Level 2 certification from IBM, obtained in January 2021; the Project Management Foundations, Project Management Foundations: Ethics, and Project Management Foundations: Requirements certifications from LinkedIn, all obtained in January 2021; the Advanced Python certification from LinkedIn, obtained in May 2020; the Product Management: Building a Product Roadmap certification from LinkedIn, obtained in May 2020; the Python for the C# Developer certification from LinkedIn, obtained in May 2020; the Advanced NoSQL for Data Science certification from LinkedIn, obtained in April 2020; the Advanced SQL for Data Science: Time Series certification from LinkedIn, obtained in April 2020; the SQL Server: Reporting Services certification from LinkedIn, obtained in April 2020; and the AdWords Fundamentals certification from Google, obtained in July 2017.

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Timeline

  • Senior Technical Support Specialist

    May, 2022 - present