Nancy Houston

Nancy Houston has a diverse work experience spanning multiple industries. Nancy is currently working as a Senior Customer Success Manager at Workday Adaptive Planning since February 2022. Prior to this, Nancy worked at Expedia Group as a Consulting Manager from August 2019 to February 2022. At Expedia, they managed 15 to 20 enterprise customers and led multiple projects. Before Expedia, Nancy worked at CWT as a Strategic Sourcing Consultant from May 2017 to August 2019, where they optimized investments in corporate travel for strategic accounts. Nancy also worked at ValueConnected as a Finance & Marketing Strategist and Marketing Content Manager from January 2016 to May 2017. Nancy's previous roles include working at Strato AG as a Financial Controller from March 2015 to August 2016, at Itembase as a Finance & Fundraising Manager and Finance Associate from June 2013 to February 2015, at LifeCell as an Event Manager and Event Coordinator from April 2010 to November 2012, and at Marriott Hotels as a Management Intern from August 2007 to January 2008. Nancy's experience includes customer success management, consulting, strategic sourcing, finance, marketing, event management, and internships.

Nancy Houston obtained a Bachelor of Business Administration & Hospitality Management (Major: Finance) degree from Hotelschool The Hague, a university for Business & Hospitality. Nancy has also pursued additional certifications in various subjects such as Customer Success Fundamentals from Practical CSM in 2022, Customer Analytics from The Wharton School (via Coursera) in 2019, Customer Experience: Journey Mapping from LinkedIn in 2019, A Crash Course in Data Science from John Hopkins University in 2017, and Inbound from HubSpot Academy in 2021.