Iain O'Connor

Iain O'Connor has a diverse work experience spanning multiple industries. Iain began their career at Standard Life in 2000, working in a short-term role. In 2003, they transitioned to McDonald's Corporation, where they served as an Assistant Manager before joining the Royal Bank of Scotland in 2004. At RBS, Iain held various roles including Sales and Service Manager, Customer Experience Manager, and Marketing Manager - Customer Experience Insight. Iain also had a senior marketing management secondment in 2012-2013. Since 2014, Iain has been working at Aegon UK as the Head of Customer Experience & Insight, leading a team responsible for CX tracking, research, and delivering market and customer insights.

Iain O'Connor completed their Bachelor of Laws (LLB) Hons in Scots Law at Strathclyde Law School from 1996 to 2000.