Ed Francisco

Ed Francisco is an experienced IT professional with a strong background in desktop and technical support. Currently serving as Service Desk Technician III at AeroVironment, Ed has progressed within the company from Service Desk Technician II. Prior experience includes roles as Desktop Support Specialist at Crescent Solutions, CloudPC DevOps Engineer and EIS CS Support Specialist at Autodesk, and Desktop Support Technician at Rose International. Ed's extensive expertise spans across supporting Windows and Mac OS workstations, managing virtual desktop environments, and providing general technical assistance to users. Earlier career positions include various roles focusing on desktop administration, support, and computer repair, beginning at CompUSA. Ed holds a high school diploma and has accumulated significant experience in the field since the late 1990s.