Kendall Williams

SVP of Operations at Alert Communications

Kendall Williams is the Sr. Vice President of Operations for Alert Communications. Prior to joining Alert, Kendall held various leadership roles for Fortune 100/500 companies, including Nationwide Insurance, and AT&T.

As Sr. Director of Operations for Nationwide, Kendall led the migration from a premise-based technology stack to cloud-based. During his 16-year career at AT&T, Kendall was primarily responsible for improving several of AT&T’s contact centers across the country. Most notably, as Sr. Director of Operations, Kendall led the effort to build AT&T’s first contact center in support of broadband (voice, video, and internet) subscribers.

Kendall earned his PhD in Industrial/Organizational Psychology from Northcentral University, and serves on the Customer Advisory Board for University of California – Santa Barbara.

Timeline

  • SVP of Operations

    Current role