Technical Support Engineer Level 1

About us:

AIOPSGROUP, a valantic company is a multidisciplinary digital competency center that leverages its 20+ years of e-commerce experience and successful delivery of over 250 e-commerce projects to provide specialized services at the intersection of e-commerce, Data, and Technology. Our range of services includes Consulting, Customer Acquisition & Retention, Commerce Implementation, CX Monitoring, and 24/7 Support Services. We are dedicated to helping our global enterprise clients achieve long-term growth through digital performance, while prioritizing building strong relationships with clients and delivering impactful results.

valantic is Number 1 for digital transformation and one of the fastest growing digital solutions, consulting, and software companies on the market. More than 500 blue chip clients rely on valantic, including 32 out of the 40 DAX companies as well as many leading international companies. valantic has a unique structure, consisting of divisions, competence centers, and expert teams, always attuned precisely to companies’ digitalization needs – from strategy to concrete realization.

What Are You Going To Do?

We are looking to hire a Technical Support Engineer with focus on hardware and software setup and maintenance. As part of AIOPSGROUP Tier 1 support team, you will be expected to work on 8-hour shifts for 24/7 coverage.

You will be diagnosing and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, a variety of end-user applications and integrations.

Main Responsibilities:

• Software setup. Installing and maintaining MacOS, Windows and Linux desktop and notebooks; troubleshooting and solving end-user IT problems.
• Administration of Active Directory users, groups, and shared mailboxes
• Microsoft O365 Administration
• Troubleshooting VPN and email client issues
• Installation, configuration and support of end-user application software
• Printers support and management

What Do We Expect?

• Strong experience with Microsoft O365 administration, Microsoft Active Directory, Microsoft Exchange Admin Console

• Experience with troubleshooting and maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.

• Experience with cloud-based endpoint management solutions (like Microsoft InTune)

• Experience with Citrix

• Experience with administrating and troubleshooting printers

• Basic knowledge in Networking (like VPN installation/configurations and troubleshooting)

• Preferable experience with security tools

• Proficiency working with ticketing systems and knowledge bases

• Experience supporting web and cloud-based applications

• Self-starter with proactive attitude

• Team player

Why Join Us?

• Competitive remunerations and benefits package
• Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
• Friendly, yet competitive work environment where everyone’s success is celebrated
• Flexible working hours/working location