Kony N. J.

Kony N. J. is an experienced professional in customer experience design and learning development, currently serving as the Director of Customer Experience Design at Air Canada. Previously, Kony held various roles including Senior Manager of Learning Design & Transformation and Manager of Training Design at Air Canada, along with managerial positions in learning and development at Goldcorp Inc. and Shaw Communications. Kony has also worked as an Instructional Designer and a Learning and Development Consultant at Peak Learning and Development, and as a Learning and Development Specialist at Impark. Kony is pursuing a Master of Interdisciplinary Studies at Royal Roads University, expected to complete in April 2026, and holds a Bachelor of Arts in Adult Education with a focus on learning and development from the University of the Fraser Valley.