Theresa Machnik

Theresa Machnik (Kidd) has a diverse work experience spanning multiple roles and companies. Theresa is currently working at Appcues as a Customer Success Manager, a position they started in January 2023. Prior to this, Theresa worked as a Renewals Manager at Appcues from February 2022 to March 2023.

Before joining Appcues, Theresa worked at Backstage Library Works, where they held various positions. Theresa started their career there as a Project Manager in January 2013 and served in this role until June 2017. In 2017, they were promoted to Account Representative, managing accounts in the Mid-Atlantic Region of the United States and the United Kingdom. From 2018 onwards, Theresa moved to Denver, Colorado, and continued their work as an Account Representative, now managing accounts in the Western Mountain Plains and Gulf Coast regions of the United States, as well as all of Canada. Theresa held this position until July 2021 when they transitioned to the role of Senior Account Representative.

Theresa Machnik (Kidd) obtained their Bachelor of Arts degree in English Language and Literature, General from George Mason University. The specific duration of their enrollment at the institution is unknown. Theresa then pursued a Master of Science degree in Library and Information Science from PennWest Clarion, where they studied from 2015 to 2017. In addition to their academic degrees, Theresa has also obtained several certifications, including "Business Fundamentals for Customer Success Managers," "Customer Success Management Fundamentals," and "Sales: Customer Success" from LinkedIn in October 2021.