Kevin Lawless Jr. is a seasoned professional in customer support and success, currently serving as the Sr. Director of Customer Support Services at AppDirect since June 2024. Previously, Kevin spent over a decade at Ingram Micro, holding various leadership roles including Director of Customer Success, where a focus on maximizing value for customers and partners aligned with the industry's shift to subscription models. Kevin's earlier career includes multiple positions at Enterprise Holdings Inc., culminating in the role of Branch Rental Manager for the Commercial Truck Division. Kevin is an alumnus of St. Bonaventure University.