Luis Guillermo Alfaro

Luis Guillermo Alfaro has a diverse background in customer success and technical account management. Luis Guillermo is currently working as the Director of Customer Success at Appvance.ai, where they have been since November 2022. Prior to that, they served as a Customer Success Manager at the same company starting in April 2022.

Before joining Appvance.ai, Luis worked at Tek Experts as a Premium Support Manager from November 2018 to April 2022. Luis Guillermo also has experience at Micro Focus, where they served as a Technical Account Manager from September 2017 to June 2020.

Luis has a long history with Hewlett Packard Enterprise, starting as a Software Support Engineer in November 2007 and then transitioning to a Technical Account Manager role in May 2016. Luis Guillermo remained in this position until June 2020.

Luis began their career at CIPET as a Software Developer from January 2005 to October 2007. Prior to that, they worked at Esoft cr as a Software Developer from January 2003 to August 2004.

Luis Guillermo Alfaro's education history begins in 2004 when they attended the Colegio Universitario de Alajuela and obtained a Diploma in Software Development. Luis Guillermo then pursued a degree in Software Engineering at Universidad de Ciencias Empresariales UCEM from 2013 to 2016. In 2016, they also studied Portuguese at Inlingua.

In terms of additional certifications, Luis Guillermo Alfaro obtained various certifications from LinkedIn and Micro Focus. These certifications include Sales: Customer Success, Customer Success Management Fundamentals, Cert Prep: Scrum Master, Managing Jira Projects: 1 Introduction, The Art of Leadership (getAbstract Summary), Mastering Self-Leadership, UCMDB Certified Professional, and Service Manager v9.5 Certified Expert.

In addition, they received several certifications related to management and leadership skills, such as Coaching and Developing Employees, Delegating Tasks, Leading Productive Meetings, Make the Move from Individual Contributor to Manager, New Manager Foundations, Onboarding New Hires as a Manager, Performance Management: Conducting Performance Reviews, and Performance Management: Setting Goals and Managing Performance.

Furthermore, Luis Guillermo Alfaro gained expertise in cloud computing and Microsoft PowerApps through certifications such as Learning Cloud Computing: Core Concepts, Learning Microsoft PowerApps, Microsoft PowerApps Essential Training: Beyond the Basics, and Microsoft PowerApps Essential Training: The Basics.

Overall, Luis Guillermo Alfaro has a diverse educational background with a focus on software development, engineering, language learning, and various professional certifications.