Ileana Ortega Castillo

Ileana Ortega Castillo has a wealth of experience in project management and operations. Ileana began their career in 2009 as a Special Projects Manager at KOS SERVICES, LLC, where they were responsible for the buildout, hiring, onboarding, training, and overall start-up of 19 new locations in two years. In 2013, they joined Aspen Dental Management, Inc. (ADMI) as a Regional Manager of Operations, supporting 30 clinical and operational staff in 5-9 locations and achieving higher profitability in their region. In 2014, they moved to DecisionOne Dental Partners as a Regional Manager, where they adopted and fostered a culture of customer-first values and achieved a 98% customer satisfaction rating in their region. In 2015, they joined Advanced Dental Management as a Regional Operations Manager, onboarding new acquisitions and providing day-to-day support and training to over 100+ employees. In 2017, they became the Operations Manager at Garden Dental Arts, increasing the cash reserves to over six figures and achieving 20% of collections within six months. In 2019, they joined both The Smilist Management and Dental365 as a Regional Manager, managing over 100 team members across 5 locations and 10+ offices with teams over 50+, respectively. In 2020, they became Self Employed as a Project Manager, providing strategic and consultative operational and technology advice, services, and support to private health care organizations. Finally, in 2022, they joined Archy as a Customer Success Manager.

Ileana Ortega Castillo has an education history that includes a High School degree from Wheeling High School, as well as studies in Communications from DePaul University and Triton College. In addition, they have obtained certifications from HubSpot Academy in HubSpot Sales Software (March 2022) and from Coursera in Foundations of Project Management.