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Mark Pankey Pmp, Pmi-Acp, I, Pspo I, Itil, Lss

Customer Care Manager at AssetWorks LLC

Mark Pankey has extensive work experience in project management, with a strong background in various industries such as customer care, product management, development, and software engineering.

Mark is currently employed at AssetWorks LLC as a Customer Care Manager since 2022. Prior to this, they worked at Two Barrels LLC as a Manager Product Management from 2020 to 2022.

From 2016 to 2020, Mark held the position of Head of Development at etailz, Inc. Before that, they worked at Imprezzio Inc as a Senior Project Manager from 2013 to 2015. In this role, they played a crucial part in setting up the PMO office and managing the Product Support Tier2 team for the Farmers Insurance account. Mark also managed web-based projects, provided regular updates to senior management, and supported the company's largest account with Scrum-based development.

Mark's career also includes positions at SharperLending as an IT Project Manager / IS Manager from 2011 to 2013, and at Volt Technical Resources as a Contract Project Manager from 2010 to 2011. At SharperLending, they successfully managed IT projects and coordinated interactions between teams, while at Volt Technical Resources, they created project schedules and monitored progress while coordinating team interactions.

Earlier in their career, Mark worked at Advantage IQ, Getronics Inc, and ITRON Inc. Mark held various managerial and project management roles, demonstrating their diverse range of experience and skills.

Overall, Mark Pankey's work experience showcases their proficiency in project management, leadership, and collaboration across multiple industries. Mark possesses certifications such as PMP, PMI-ACP, PSM I, PSPO I, ITIL, and LSSGB, highlighting their commitment to professional development and continuous improvement in their field.

Mark Pankey has a Bachelor of Arts in Business Administration from Eastern Washington University. Mark majored in Management Information Systems and minored in Computer Science.

In terms of professional certifications, Mark holds the following:

- Project Management Professional (PMP) certification obtained in May 2001 from the Project Management Institute.

- Professional Scrum Master I (PSM I) certification obtained in September 2015 from Scrum.org.

- ITIL Foundation certificate in IT Service Management (ITIL) obtained in July 2017 from APMG International.

- PMI Agile Certified Practitioner (PMI-ACP) certification obtained in February 2019 from the Project Management Institute.

- Professional Scrum Product Owner I (PSPO I) certification obtained in April 2019 from Scrum.org.

- Lean Six Sigma Yellow Belt Certified (LSSYB) obtained in December 2019 from Six Sigma Global Institute.

- Lean Six Sigma Green Belt Certification obtained in March 2023 from Six Sigma Global Institute.

No specific information is provided about the start and end dates of Mark's education at Eastern Washington University or any additional educational experiences beyond the listed certifications.

Links

Timeline

  • Customer Care Manager

    January, 2022 - present