Keegan O'Neil

Customer Care Operations Manager at Attune

Keegan O'Neil has a diverse work experience spanning multiple roles and industries. From 2020 to the present, Keegan has worked at Attune, starting as a Broker Success Associate and then progressing to Customer Care Team Lead. Currently, Keegan holds the position of Senior Operations Team Lead at Attune.

Prior to Attune, Keegan worked at Locali Healthy Convenience from 2010 to 2020 as an Operations Manager. In this role, Keegan gained hands-on experience in restaurant management, expanding into business development and franchise writing. Responsibilities included inventory management, budgeting, ordering, hiring, training, recipe creation, menu costing, and operations development and implementation. Keegan also created order sheets and information guides to facilitate inventory and proper operations across all four locations.

Before Locali Healthy Convenience, Keegan worked as a Freelance Video Production/Writer from 2009 to 2020.

Keegan O'Neil obtained a Bachelor of Arts (BA) degree in Visual and Media Art and Writing from Emerson College. In addition, Keegan has obtained several certifications, including a Cybersecurity for Business Specialization from Coursera in September 2020, a Google IT Support Professional Certificate from Coursera in August 2020, an Insurance Broker, Property & Casualty certification from the New York State Department of Financial Services in December 2022, and a Preventing Discrimination & Harassment: NY Managers V4.01 certification from Traliant in July 2022.

Links

Timeline

  • Customer Care Operations Manager

    February 1, 2024 - present

  • Senior Operations Team Lead

    October, 2022

  • Customer Care Team Lead

    July, 2021

  • Broker Success Associate

    October, 2020