Wil Sokanovic

Wil Sokanovic is currently the Head of Customer and Partner Experience at Awaken Intelligence, where Wil brings expertise in AI and customer experience. Wil also serves as the Head of Customer Success at CallScripter. With over 20 years of industry experience, Wil has held various roles in sales, marketing, account management, and service delivery in companies like Stafforce Recruitment and Ansaback. Wil started their career as a Call Centre Agent, gradually moving up the ranks to become a leader in managing customer service and contact centre operations. Wil holds a GCSE degree and has a strong background in the contact centre industry.