Antoine Bannon-Guillaume

Antoine Bannon-Guillaume has a diverse work experience spanning several roles and industries. Antoine currently works as a Lead Customer Success Manager at Bazaarvoice, where they manage relationships with large brand and retail clients across EMEA. Antoine advises clients on User-Generated Content (UGC) strategy and helps them achieve their business goals using Bazaarvoice's UGC solutions. Antoine is responsible for ensuring client renewal, identifying growth opportunities, and providing guidance on marketing best practices.

Prior to their role at Bazaarvoice, Antoine worked as a Senior Consultant at Darwin, a global market leader in Employee benefits software. Antoine analyzed client benefits and consulted with large enterprise clients to automate processes and increase employee engagement using Darwin software. Antoine served as the main client relationship contact and led project and program status calls with clients.

Before Darwin, Antoine held the position of International Project Manager at Carlson Wagonlit Travel. In this role, they managed the implementation of large global projects across EMEA, including software implementation and agency setup. Antoine worked closely with internal and external stakeholders, ensuring customer satisfaction and quality standards. Antoine also provided consulting services to clients, analyzed their needs, and executed project management throughout the delivery cycle.

Earlier in their career, Antoine worked as a Customer Support Coordinator for Wolters Kluwer Health. Antoine was responsible for after-care support for Ovid, a web-based research journal search engine. Antoine managed client accounts, processed orders, and provided technical support assistance in French and Spanish.

Antoine's work experience also includes an assistant role at TransEconomics and various positions at the University of St Andrews, including Social Anthropology School President and Student Ambassador.

Overall, Antoine Bannon-Guillaume has demonstrated expertise in customer success management, consulting, project management, and customer support across industries such as technology, travel, and healthcare.

Antoine Bannon-Guillaume received their Master of Arts (M.A.) degree in Social Anthropology and International Relations from the University of St Andrews in the years 2010 to 2014. In 2013, they obtained a Mandarin Chinese Certificate from Beijing Language and Culture University. In 2012, Antoine completed a CTEFL (Certificate in Teaching English as a Foreign Language) program at Boston Academy of English. Additionally, in 2011, they studied Mandarin Chinese at Shanghai Jiao Tong University. Antoine also participated in a Summer Program at The Tuck School of Business at Dartmouth in 2014 to enhance their understanding of Business.