Cody Shanks

Cody Shanks is a seasoned professional with diverse experience in technical support and education. Currently serving as a Senior Support Engineer at Blackpoint Cyber since May 2023, Cody previously held roles at Zoom as a Service Engineer and Technical Support Engineer, where responsibilities included monitoring service quality, troubleshooting customer issues, and ensuring customer satisfaction. Prior to Zoom, Cody worked as a Solutions Analyst at Cerner Corporation, where the creation of the ClienTell program streamlined internal information access for over 100 staff members. Cody also has a background in teaching English and Spanish across various age groups and settings, further complemented by early experience as an Undergraduate Research Assistant. Educational qualifications include a Bachelor of Arts in Linguistics from Southern Illinois University, Carbondale, and an Associate of Arts in General Studies from John A. Logan College.