Michelle Ellis

Michelle Ellis, MBA, has a diverse background in the telecommunications industry primarily with Verizon Wireless. Michelle started their career as a Customer Service Representative, where they excelled in resolving billing, equipment, and technical concerns. Michelle then transitioned to the role of Global Enterprise Advisor, overseeing multiple accounts with significant annual spend. Michelle served as the main point of contact for account relations and handled escalations, technical support, and billing disputes.

In 2012, Michelle became a Business Sales Associate, processing orders, coordinating projects between engineers and customers, and conducting research to resolve billing and account disputes. From 2015 to 2021, they advanced to the position of Manager - Solutions Architect, providing strategic guidance on technology services and solutions to improve operational efficiencies. This involved expertise in areas such as network backup routers, IoT, security, and VoIP solutions.

Most recently, Michelle joined BlueJeans by Verizon in 2021 as an Onboarding Project Manager. In this role, they were responsible for developing and delivering a successful client onboarding experience, including communication planning and strategy, project governance, and support readiness. Michelle established strong relationships with cross-functional teams to provide account support as needed. Michelle was also proactive in minimizing escalations through effective communication with clients and internal teams.

Overall, Michelle Ellis's work experience showcases their expertise in telecommunications, project management, strategic solutions, account management, and customer service.

Michelle Ellis earned their Bachelor of Science (BS) degree in Business Management from the University of Phoenix, where they studied from 2007 to 2009. Following this, they pursued a Master of Business Administration (MBA) degree with a specialization in Project Management at Trident University International from 2010 to 2012.