Customer Service · Full-time · Global
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Position Summary
The Onsite Desktop Support Specialist is responsible for delivering on-site technical support to clients. Their key focus is to optimize workstation performance, address hardware and software issues, and ensure client satisfaction. By building strong client relationships, proactively resolving technical challenges, and staying updated on industry best practices, this role contributes significantly to Bridgehead IT’s mission of delivering exceptional high-quality service.
Key Responsibilities
Skills and Qualifications
Associate or bachelor’s degree in computer science or a related field, or equivalent relevant experience is preferred.
3 to 5+ years of experience in IT customer support and computer systems administration.
In-depth knowledge of workstation hardware, software, and operating systems.
Relevant technical certifications are preferred.
Possess a customer-centric focus, with a keen understanding of client needs and a commitment to delivering high-quality service.
Working knowledge of cloud-based technologies (e.g., Office 365, VMware, Hyper-V, Azure, AWS) is a plus.
Proficiency in various Windows-based operating systems and familiarity with Linux or macOS.
Strong skills in providing end-user support, addressing user inquiries, and resolving issues promptly to ensure customer satisfaction.
Ability to work after hours to meet customer requirements and participate in on call duties when scheduled.
Exceptional troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical clientele.
Strong interpersonal skills to collaborate effectively with team members, clients, and management at various organizational levels.
Ability to work in a fast-paced environment while maintaining quality customer service.
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
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