The Customer Service and Retention team at BVGroup is dedicated to ensuring optimal player satisfaction and loyalty. The team handles customer inquiries, resolves issues efficiently, and implements strategies to retain customers across various markets. By focusing on engagement, acquisition, and retention efforts, they ensure a seamless and satisfying experience for our users while adhering to responsible gambling practices.
Ana Pedro Lebre
Retention Manager - Talksport ...
Benjamin Lienert
Senior Retention Executive
Chia-Ying H.
Engagement Manager
Dianne C.
Senior Customer Service Specia...
Elvira Shavlovska
Senior Acquisition Manager Bet...
Giuseppe Cardillo
Customer Retention Manager
Ignacio López Gonzál...
Retention Manager
Juliane Fritze
Customer Service Department Ma...
Leighton Lewis
E-gaming Operations Manager
Vanessa-Laura Schmid...
Customer Service & Safer Gambl...
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