Anaam Zeit

Anaam Zeit has extensive work experience in customer service and customer experience management. Anaam most recently worked as the Head of Customer Experience at CAFU, where they focused on establishing and enhancing service processes and policies. Prior to that, Anaam worked as a Customer Experience Manager at Namshi.com, where they managed a large team and developed operational strategies to reduce customer effort. Anaam also held customer experience management roles at FirstCry.com and Ellay.com, where they focused on improving customer satisfaction and overseeing customer service operations. Earlier in their career, Anaam worked as a Customer Service Supervisor at Cupola Teleservices and as a Contact Center Supervisor at Crystel.co, where they supervised and managed call center employees. Anaam also has experience as a Workforce Management Analyst and a Customer Service Representative at Crystel.co. Additionally, Anaam worked as a Workforce Management Supervisor and a Workforce Management Specialist at Fiber Business Solutions - Etisalat Group. Overall, Anaam has a strong background in customer service management and has demonstrated expertise in improving customer satisfaction and optimizing operational processes in various customer-focused roles.

Anaam Zeit obtained a Bachelor's degree in Accounting from Hashemite University from 2008 to 2011.