Product Manager

Calabrio’s global growth requires strategic product leaders who don’t settle for status-quo, are fast and unrelenting in their tenacity to execute, and who possess an entrepreneurial spirit for creating new, innovative products with customer focus. In the Technical Product Manager role, you will set the vision, define the strategy to achieve the vision, and drive roadmap activities to deliver. You work closely with other product managers, R&D, Cloud Operations, Sales, customer success and integration teams to deliver outcomes that are meaningful for our customers. With your passion, talent and business expertise, you can help us create a product suite that brings innovation and differentiation to the market and continues to deliver workforce solutions to our customers. If you are passionate about being a leader for a global software company and love working in a fast-paced global role solving complex problems, this is the role for you!  As a results-oriented senior product manager, we would love to have you on our global product team to oversee and direct our cloud data products. 

What you’ll be doing:

• Manage Identity & Access Systems: Oversee the development and maintenance of systems that manage digital identities and control access to resources within the platform.
• Set the vision and growth strategy and develop roadmaps to deliver tangible results and drive growth.
• Partner with business leaders, technical product leaders, and architects to determine the long-term viability of systems/products, from business and technology standpoint.
• Understand the strategic vision of the products and make long and short-term trade-offs to improve the product lines.
• Engage with stakeholders to drive roadmaps, deliver customer commitments and product releases with prioritization and balance vision with functionality, costs, and solution interdependencies.
• Be a product evangelist and communicate regularly on roadmaps, releases, potential risks and risk mitigation plans.
• Be analytical in understanding and reporting the product financials, SaaS metrics and defining data-based actions.
• Monitor key KPIs, provide regular reports to the executive team, and adjust strategies based on data.
• Manage both direct and indirect teams to influence, develop, and deliver results is part of this role.
• Operate in an Agile environment based on Design Thinking focusing on progress vs. perfection, and iteration vs analysis paralysis with heavy understanding of user stories, storyboards, Agile and Sprinting process.
• Conduct user research and cloud performance data assessment and translate them into clear and concise technical product requirements.
• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, and setting prioritizations.

We’re looking for:

• CCaaS industry background – contact center.
• Passion for data and work experience in the data science/tech domain.
• Hands-on experience with technology with a strong emphasis on technical aspects of digital identity, authentication, and authorization.
• Previous experience managing highly skilled teams including strong leadership and interpersonal skills.
• Strong analytical and quantitative skills; data and fact-based decision.
• Hands-on experience in strategic planning and business case development.