Mike Ferguson

Mike Ferguson is an experienced service and IT management professional with a proven track record in enhancing customer service and operational efficiency. Currently serving as a Service Team Manager at CarMax since April 2022, Mike manages a team of 20, significantly improved customer service scores, and completed a comprehensive manager development program. Prior to this role, Mike held various positions including IT Service Desk Manager at JS Products, Inc., where Mike focused on coaching and managing service desk operations, and Solution Center Analyst and Certified Job Coach at Station Casinos, providing support to over 15,000 employees. With a strong background in troubleshooting, ticket management, and team development, Mike demonstrates a commitment to both customer satisfaction and team performance.