Jake Stetson

Jake Stetson is an accomplished leader in Customer Success with extensive experience across multiple organizations. Currently serving as the Director of Customer Success at Siteimprove since October 2022, Jake oversees operations in North America and APAC, achieving a notable 121% Net Revenue Retention (NRR) in FY23 and earning recognition as the 2023 CX Leader of the Year. Additionally, Jake contributes as a Customer Success Coach at Catalyst Software, where aspiring leaders receive mentorship. Previous roles include Associate Director of Customer Success at Olo, where Jake drove significant adoption of customer management initiatives, and Manager of Customer Success at Vonage, marking the transition into management within this field. Jake's foundation in sales began at iCIMS and ADP, focusing on enhanced talent acquisition solutions and workforce management. Jake holds a degree from Kutztown University of Pennsylvania.