Bernard Mills

Bernard Mills has extensive experience in customer experience management within the aviation and hospitality sectors. Currently serving as the Head of Customer Experience - Dining & Hospitality at Cathay Pacific since June 2024, Bernard has previously held significant roles including VP & Director of Travel at Matrix, and Head of Experience at Lifestyle Communities Limited. Bernard's career at Cathay Pacific Airways spanned from 2017 to 2021, where responsibilities included overseeing customer experience in food and beverage and hospitality. Previous positions include Senior Manager roles at PwC, Etihad Airways, and Alitalia, along with experience at Virgin Australia and Qantas. Bernard holds a Bachelor of Commerce and a Bachelor of Asian Studies from The Australian National University, with a focus on marketing, international relations, and the Indonesian language.