Patti Israelson

Patti Israelson has extensive work experience in various roles and industries.

Patti currently serves as the Vice President of Customer Success at CENTAMAN, starting in December 2022.

From 2016 to 2022, they held multiple positions at Shortcuts Software, including Vice President of Operations - North America, North American Operations Manager, Vice President Operations, and Interim General Manager and Vice President Operations - North America. In these roles, they led and oversaw various teams and areas such as Implementation, Project Management, Professional Services, Education, and Account Management, emphasizing process improvement and delivering solutions.

Prior to that, Patti worked as a Senior Business Analyst at C.H. Robinson and Beacon Hill Staffing Group in 2015. Patti also served as a Senior Project Manager at Target from 2014 to 2015, where they optimized caller self-service and agent efficiency through telephony integration.

In 2014, they were the Lead Business Analyst/Manager at EngagePoint, focusing on technical healthcare initiatives for the Affordable Care Act and leading business process analysis, issue resolution, and process improvements.

Patti's earlier experience includes working as a Senior Business Analyst at Target from 2012 to 2014, an IT Business Analyst at Jostens in 2011, an IT Business Process Engineer, IT Project Manager, and Senior Business Analyst/Project Lead at Regis Corporation from 2007 to 2011.

Patti started their career as an IT Business Analyst at the State of Minnesota in 2001.

Patti Israelson obtained a Bachelor of Science (BS) degree in Social Work / Criminal Justice from Bemidji State University, which they attended from 1976 to 1980. Patti then pursued further education at the University of St. Thomas, although the specific degree and field of study are unknown as the dates of attendance were not provided. In addition to their formal education, Patti obtained certifications including a Scrum Master Professional I from Scrum.org in May 2015, and a Master's Certificate in Business Analysis from Auburn University in December 2013.