Full-time · Ontario, Canada
A Little Bit About Us:
Certn is a growing global technology company that’s revolutionizing background screening and reinventing the way businesses build trust. We’re proud to be backed by over $114M in funding and have been named Deloitte Canada’s second-fastest-growing company on the Technology Fast 50™..
Who are Certonians?
We’re soccer players, DIY creators, spicy food lovers, karaoke superstars, wine connoisseurs, and so much more! We are a team of 300+ people currently living the dream at Certn and we’re looking for more team members to level us up. If you’re excited about working with a group that values accountability, working collaboratively across time zones, being inclusive of different perspectives, and approaching problems with compassion and empathy – we want to hear from you!
The Opportunity:
We’re looking for a Manager, Training, reporting directly to our Director of Vendor Operations. In this role, you’ll be responsible for Certn’s comprehensive technical training programs, primarily focusing on our Operations Team, including both local operational resources and BPO partners. Your role will be pivotal in driving operational excellence by developing and implementing a robust training strategy that aligns with our business objectives.
To knock this role out of the park, you will need to leverage your strategic thinking, innovative approach, and strong leadership skills to design, develop, and implement effective training programs. You’ll collaborate closely with various departments to identify training needs, assess current skill levels, and deliver timely, cross-cultural training programs that not only meet immediate operational requirements but also support long-term employee development and growth. This position requires a unique blend of personas, including strategist, educator, collaborator, and motivator, with a keen eye for detail and a passion for fostering a culture of continuous learning.
Location: While we are open to applications throughout Canada, we are specifically looking for candidates who can work EST hours to accommodate our teams across various time zones.
How you can have an impact:
Here is what our Director of Vendor Operations has to say**:** ”This is your opportunity to lead and inspire at Certn, driving excellence in training that will shape our global teams for success. If you’re passionate about empowering others, creating impactful learning programs, and staying on top of the operational pulse, we want you to bring your energy and expertise to our team. In this role, you'll have the chance to coach, develop, and elevate our people while making a direct impact on our operational performance. Take this chance to boost your career, make a difference, and be part of our exciting journey. Apply now and help us reach new heights!” - Sadakat Farhad
As our Manager, Training you can expect to:
Needs Assessment and Development Design:
Delivery, Facilitation and Coaching
Evaluation and ROI
Leadership & Projects
Please note that this role requires 10% travel, to support our BPO partners as needed
We're hoping you will bring:
The following will be considered an asset:
The hiring process:
To ensure we find the best fit for this role, our recruitment process will include the following stages:-
Why choose Certn for your next career move?
At Certn, our mission is clear: we're committed to creating an exceptional workplace that meets your needs and career aspirations. To achieve this, we're continually seeking your input, exploring industry best practices, and introducing innovative initiatives and improvements in our work environment. Our aim is for each of us to finish every day with a sense of pride in being part of the Certn story!
Some of the benefits you can expect at Certn are...
Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers — a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.
If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.
Just so you know…the selected candidate will be required to complete a background check. This means you’ll get to see first hand what we do (and trust us, we do it REALLY well)!