Cormac Farrell

Associate Manager, Customer Support Engineering at Checkr

Cormac Farrell has a diverse work experience spanning various industries and roles. Cormac is currently working at Checkr, Inc. as an Associate Manager in Customer Support Engineering, a position they started in March 2022. Prior to this, they served as a Senior Customer Support Engineer at Checkr from February 2021 to April 2022.

Before joining Checkr, Cormac worked at Nexkey, Inc. as a Product/Customer Support professional from August 2019 to November 2020. Cormac gained valuable experience in handling customer queries and ensuring their satisfaction.

From September 2017 to August 2019, Cormac worked as a Senior Customer Support Representative at LIFX. Their responsibilities included assisting customers with setup, network, and hardware issues. Cormac also implemented self-help processes using Typeform and Zapier, resulting in a significant self-solve rate.

Prior to LIFX, Cormac worked as a Field Service Engineer at Qnorthwest from June 2016 to September 2017. Cormac collaborated with various stakeholders to meet project objectives and effectively communicated project status. Additionally, they performed programming, commissioning, and testing of lighting control systems.

Cormac's earlier experience includes working as a Field Technician at CaptiveAire Systems from September 2010 to July 2016. Cormac was involved in commissioning and troubleshooting various equipment and systems.

Furthermore, Cormac served as a Volunteer Firefighter at Dewitt Fire District from May 2005 to June 2010, responding to emergencies and undergoing comprehensive training in firefighting and rescue operations.

Lastly, Cormac worked as an Organizer at CSEA Local 1000 from June 2007 to September 2008, playing a pivotal role in organizing campaigns and conducting outreach activities to educate and engage potential members.

Overall, Cormac Farrell possesses a wide range of skills and experiences in customer support, project management, technical troubleshooting, and organizational leadership.

Cormac Farrell attended Le Moyne College from 2003 to 2007, where they pursued a degree in criminology. The field of study pursued during their time at the college is not specified in the information provided.

Links

Timeline

  • Associate Manager, Customer Support Engineering

    March, 2022 - present

  • Senior Customer Support Engineer

    February, 2021

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