Rachelle Anne Reyes

Rachelle Anne Reyes has a diverse work experience in various companies. Rachelle Anne started their career at Sutherland Global Services in 2008, where they served as a Financial Consultant, assisting customers with their bank account verification and educating them on how to use PayPal. Rachelle Anne also worked as a Subject Matter Expert, facilitating daily stand-ups and providing real-time support to teammates in handling phone calls. In 2012, they became a Team Manager, overseeing a team of non-exempt employees and contributing to the success of the function through leadership. From 2015 to 2017, Rachelle worked as a Senior Team Manager - Operations, managing the email line of business and maintaining communication with clients to meet their requirements and KPIs.

In 2017, Rachelle joined Teleperformance as the Head of Operations for Customer Service, Partner Support, Commercial, and RedMart in Lazada Singapore. In this role, they managed the day-to-day operations of the customer service, partner support, and commercial team, leading a team of over 250 FTEs. Rachelle Anne ensured smooth operations and coordination among different functions.

Rachelle then joined Lazada Group in 2017 as the Head of Partner Support Center in Lazada Singapore, where they led the partner support center and provided assistance to partners. Finally, in 2019, they joined Circles.Life as the Vendor Manager, responsible for managing vendors and ensuring their optimal performance. Rachelle Anne later became the Country Lead Customer Happiness, responsible for overseeing customer happiness initiatives.

Overall, Rachelle Anne Reyes has demonstrated their expertise in customer service, operations management, and leadership throughout their career.

Rachelle Anne Reyes completed their High School/Secondary Diplomas and Certificates from De La Salle University in 1999-2003. Rachelle Anne then pursued their Bachelor of Science degree in Legal Management from San Beda College from 2003-2008.