Pauline Feng

Pauline Feng has a diverse work experience in various industries. Pauline is currently the Manager of Customer Support at CiteRight, where they oversee customer support operations. Prior to this role, Pauline worked as a Technical Trainer at CiteRight, where they delivered training sessions to clients and optimized the training program based on client feedback.

Before joining CiteRight, Pauline owned a company called Songs and Studies, where they managed the business.

Pauline also worked at John Paul, first as a Corporate Concierge and then as a Corporate Trainer. As a Corporate Concierge, they exceeded client objectives and fulfilled customer requirements. In their role as a Corporate Trainer, they onboarded new hires virtually, promoted collaboration between training and quality initiatives, and developed an engagement program for remote work environments.

Pauline also served as an Interim Managing Director at Choirs Ontario, where they temporarily managed the organization.

Pauline has a background in education, having worked as a Secondary French and Music Teacher at the Toronto District School Board. In this role, they communicated with various stakeholders, developed curriculum, and integrated technology into teaching practices.

Additionally, Pauline worked as a Teacher Facilitator at Ontario Educational Leadership Centre, where they collaboratively designed and taught a leadership course focused on the arts.

Pauline gained customer service experience as a Bilingual Tour Guide at Rogers Communications, where they entertained and guided guests through the stadium while also assisting with translation efforts.

Furthermore, Pauline served as a Music Director at Khedmaat and Support for Seniors, organizing singing sessions for senior residents and creating a positive and engaging environment.

Overall, Pauline's work experience demonstrates their strong communication, training, customer service, and leadership skills.

Pauline Feng has a diverse education history. From 2012 to 2017, they attended the Ontario Institute for Studies in Education of the University of Toronto, where they earned a Bachelor of Education (B.Ed.) degree in Secondary Education and Teaching. During the same period, they also studied at the University of Toronto Faculty of Music and obtained a Bachelor of Music degree in Music Education, completing their studies in 2016.

In addition to their degrees, Pauline has obtained several certifications. Pauline completed the Project Management Fundamentals course at Udemy in October 2022. In July 2021, they earned certifications in Accounting Foundations, Camtasia 2020 Essential Training: The Basics, Articulate 360: Interactive Learning, Articulate Storyline Essential Training, Elearning Essentials: Storyboarding, Elearning Techniques: Visual Design, and Excel Essential Training (Office 365/Microsoft 365). In June 2021, they completed the Instructional Design Essentials: Models of ID course. Earlier, in November 2019, Pauline became a certified Travel Agent through the Travel Industry Council of Ontario. Prior to their higher education, they obtained a Certificate of Bilingual Studies in French Immersion from the Toronto District School Board in June 2012. In June 2010, they completed the ARCT Diploma in Piano Performance at The Royal Conservatory of Music. Lastly, they received certification in First Aid and Standard CPR C from the Canadian Red Cross in April 2015.