Dimitri Manaroulas

Dimitri Manaroulas has a diverse work experience, starting in 2011 as an English Translator for Denmark's National Handball Team. Dimitri then worked as an English Second Language Teacher at CCAA from 2012 to 2013 and at CNA Idiomas | Oficial in 2015. In 2016, Dimitri served as a Teaching Fellow at UNIRIO through the Idiomas Sem Fronteiras (EwB) program. Dimitri also worked as a Translation Intern at Dispositiva Tradução Audiovisual in 2017. Starting from the same year, Dimitri worked as an English Second Language Teacher at BRASAS English Course until 2018. From 2018 to 2019, they were a Grand Class Host at Pullmantur Cruceros, followed by working as a Guest Relations Agent until 2020. Recently, Dimitri held the roles of Bilingual Speaking Customer Coach and currently, Customer Support Lead at CloudBeds.

Dimitri Manaroulas has a Bachelor's degree in Literature from USP - Universidade de São Paulo, which they started in 2022. Before that, they completed their Bachelor of Arts (BA) in English Language and Literature from Universidade Federal do Rio de Janeiro, which they attended from 2013 to 2018. In 2015, Dimitri also studied English Language at St.Giles International - Brighton for a brief period. For their high school education, they attended Colégio Objetivo Praia Grande from 2010 to 2012.

In addition to their formal education, Dimitri has obtained various certifications related to leadership, customer service, communication, and remote work. These certifications were acquired through LinkedIn and include "Leadership Tips, Tactics and Advice," "Motivate Remote Teams," "Customer Service Leadership," "Leadership Foundations," "Phone-Based Customer Service," "Communication Foundations," "Customer Service Foundations," "Customer Service: Creating Customer Value," "Customer Service: Problem Solving and Troubleshooting," "Remote Work Foundations," "Working with Upset Customers," "Customer Service: Managing Customer Expectations," "Cybersecurity Awareness: Phishing and Whaling," "Diversity, Inclusion, and Belonging," "How to Manage Feeling Overwhelmed," "Learning Zoom," "Team Collaboration in G Suite," and "Time Management: Working from Home." Dimitri also holds the Cambridge English: Proficiency (CPE) certification with a score of A, earned from Cambridge English Language Assessment in March 2015, and the TOEFL ITP certification with a score of 657 from MASTERTEST - Certificação Internacional, obtained in 2017.