Charlotte Kapeczuk

Charlotte Kapeczuk has diverse work experience spanning a range of industries. Charlotte started their career as an Administrative Assistant at Orthodontiepraktijk Robbe & Sampermans in 2012. Charlotte then served as a member of the Eetcommissie at Studievereniging Mycelium from 2013 to 2014. Following this, they worked as an External Communication Intern at MOOD Conceptstore in 2015. In 2016, they worked as a Contact Agent at 2Contact. From 2017 to 2019, Charlotte worked as a Content Analyst for chatbots at CX Company, where they analyzed user data to optimize automated customer interactions for clients such as ANWB, OHRA, Nationale-Nederlanden, Vattenfall, and Aegon. Charlotte then joined CM.com in 2019, initially as a Content Consultant for chatbots, providing support and advice to clients in setting up, implementing, and optimizing chatbot content. Later, they were promoted to the role of Customer Success Manager in July 2021, where they continue to excel.

Charlotte Kapeczuk has a strong education background in the field of communication. Charlotte obtained a Master's degree in Persuasive Communication from the University of Amsterdam in 2016. Prior to that, they completed their Bachelor's degree in Communication Science at Radboud University in 2015. Charlotte's education journey began in 2006 at Graaf Huyn College, where they undertook a Gymnasium program focused on Economics, Culture, and Society. Specific details about their degree or field of study during this period were not provided.