Khasha Rafie

Khasha Rafie has extensive work experience in customer success and business solutions consulting. Currently, they are employed as a Senior Customer Success Manager at Cognigy, a role they started in 2023. Prior to this, they worked at Flowingly as the Vice President of Customer Success from 2020 to 2023. At Flowingly, Khasha focused on implementing business processes and workflow automation to help customers achieve their objectives. Before that, they served as an Onboarding Manager at Nintex Promapp from 2017 to 2020. Additionally, Khasha worked at Equiniti Charter as a Business Solutions Consultant and Implementation Consultant from 2011 to 2016, where they guided organizations through onboarding, resolved technical issues, and developed user guides. Khasha began their career at Kiwibank as a Banking Representative in 2009 and later worked as a Business Support Specialist from 2010 to 2011.

Khasha Rafie attended The University of Auckland from 2006 to 2009, where they obtained a Bachelor of Business and Information Management degree, specializing in Information Management and Marketing. In addition to their degree, Khasha Rafie has obtained certifications in various areas. In 2019, they became an ICAgile Certified Professional through ICAgile. In 2020, they obtained the PRINCE2® Foundation Certificate in Project Management from AXELOS Global Best Practice. Finally, in 2023, Khasha Rafie obtained a certification in Managing a Customer Contact Center from LinkedIn.