Customer Service · Full-time · Bethesda, United States
Client Services Manager Role
Who We Are
At Consero, we are on a mission to transform the world of executive conferences, one great event at a time. Our events offer senior executives from F1000 companies a more valuable opportunity to network with peers and learn about innovative, best-in-class solutions that are changing the face of business today. We are seeking an ambitious and driven professional to help us accelerate our growth in 2023 and beyond.
All About the Job
As a member of our Client Services team, you will be tasked with helping maintain our large (and growing!) portfolio of clients. You will be on the front lines both in our office and at our events in communicating and coordinating with our sponsors.
About You
You may be a great fit for this role if you:
Are task-driven and pride yourself on providing a second-to-none client experience
Have a strong ability to multitask, while maintaining thorough attention to detail
Know the importance of top-notch written and verbal communication
Have a learner’s mindset and are always on the lookout for ways to improve
Love to be around people and thrive when given the chance to network
Have an innate ability to stay focused, maintain positivity, and exude professionalism in any situation
Are solution-driven and can stay calm, cool, and collected when faced with a challenge
Are eager to develop meaningful, long-lasting business relationships and grow your network
What You’ll Do
Support senior business development team members with all aspects of account management--from client communications to contract closures to event execution
Travel regularly to forums (approximately 8 times per year) to serve clients on-site
Coordinate calls and meetings with clients, track client development, and keep client management databases updated
Our Perks
Consero’s events would not exist without its people. We value our employees, and we offer a host of perks to demonstrate our commitment to happy, productive employees.
These include:
PTO that increases with tenure
Paid sick leave
End-of-the-year recess for whole office
Nine paid annual holidays
Half day summer Fridays
Subsidies for health and dental insurance
Voluntary vision insurance enrollment
Access to 401k
Tax-free transit and parking benefits
Metro access
Exciting travel opportunities