Giselle Rodrigues

Giselle Rodrigues has a strong background in site reliability engineering and customer support. Giselle started their career as a Customer Service Intern at MD Helicopters, Inc., where they worked directly with senior managers and gained experience in aftermarket sales and customer service. Giselle then worked as a MyMD.Aero Customer Support specialist, administering all aspects of the MyMD.Aero platform and ensuring a high-quality customer experience.

In 2020, Giselle transitioned to AmeriFirst Financial, Inc. as an Application Support Specialist, where they demonstrated solid coding techniques and managed technical issues through various channels, including calls, emails, and chat. Giselle troubleshooted and resolved hardware/software issues, instructed users on equipment usage, and maintained overall technical integrity.

From 2020 to 2021, Giselle worked at NortonLifeLock as a Site Reliability Engineer, where they contributed to the development and management of their systems. Giselle then took on the role of Senior Site Reliability Engineer until December 2021, where they played a key role in ensuring the stability and performance of their systems.

In 2022, Giselle transitioned to Truepill as a Site Reliability Engineer/Devops Engineer, focusing on improving system reliability and enhancing the development process. Currently, they are working at Conversica as a Site Reliability Engineer II.

Overall, Giselle Rodrigues has demonstrated expertise in site reliability engineering, customer support, and application support throughout their career.

Giselle Rodrigues pursued their education at Mesa Community College from 2018 to 2021, where they obtained an Associate of Science - AS degree in Computer Science. Currently, they are enrolled at Arizona State University, expected to complete their Bachelor's degree in Data Science in the years 2021 to 2024.