Cassandra Kenna

Director, Business Operations at Cover Whale

Cassandra Kenna has a diverse work experience spanning several roles and companies. Cassandra started their career as an Accounting Clerk at Nationwide Insurance in 2009 and later transitioned to various roles within the company, including Underwriting Screening Supervisor, Property Technical Underwriting Screener, Group Lead Underwriting Screener, and Underwriting Screening Trainer. During this time, they demonstrated strong leadership skills by coaching and mentoring associates, improving team quality and production results, and implementing procedures for foreclosure and vacancy.

In 2017, Cassandra joined First Benefits Insurance Mutual as the Director of Policy Services, where they oversaw policy services and operations. After that, they worked as a Premium Auditor at ECAP of NC, LLC from 2020 to 2021.

In 2021, they joined IAT Insurance Group as a Claims Support Analyst before transitioning to their current role as an Assistant Customer Success Manager at Cover Whale in September 2021. In June 2022, they were promoted to the role of RevOps Manager, where they are responsible for managing revenue operations.

Throughout their career, Cassandra has consistently demonstrated their ability to adapt and succeed in various roles, showcasing their strong organizational and leadership skills.

Cassandra Kenna obtained a Bachelor's Degree in Business Administration from William Peace University. In addition to their degree, they have also acquired certifications in Transportation Risk Specialist from the Motor Carrier Insurance Education Foundation and in North Carolina Property & Casualty from the National Insurance Producer Registry. The exact month and year of obtaining the latter certifications are not provided.

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Previous companies

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Timeline

  • Director, Business Operations

    April 1, 2024 - present

  • RevOps Manager

    June, 2022

  • Assistant Customer Success Manager

    September, 2021