Lucy Hearth Ba Gradiosh (Hons)

Lucy Hearth BA(Hons) GradIOSH is an accomplished Estates Services Manager with extensive experience in facilities management and service delivery. Currently serving at Cross Keys Homes since April 2016, Lucy leads a team responsible for maintaining high standards in estate services, including waste management and pest control. Previous roles include Key Account Manager at ISS Facility Services overseeing multiple client sites, General Service Manager at Romec/Balfour Beatty Facilities Management managing significant Royal Mail and BBC facilities, and Director at Peterborough Model Centre Limited responsible for overall company operations. Lucy's career began with roles in PFI contracts and facilities management in the food industry, showcasing a progressive expertise in operational management and client relations. Lucy holds a Bachelor of Arts from The Open University, specializing in English Language and Literature.