Melissa Archambault

Melissa Archambault is an accomplished executive with extensive experience in customer experience advocacy and strategy. Currently serving as Executive Director, Customer Experience Advocacy & Strategy at CVS Health, Melissa previously held key positions at Medallia where responsibilities included driving strategic account growth and mentoring technical teams. Prior to Medallia, Melissa led digital channel engagement initiatives at National Grid and contributed to customer engagement strategies at SiriusDecisions. With a strong background spanning various leadership roles, including VP of Customer Experience at CA Technologies, Melissa has consistently focused on enhancing customer loyalty through data-driven strategies and comprehensive quality practices. Melissa holds a Bachelor's degree in Communication Arts and Marketing from Long Island University.