Michael Davis

Michael Davis is an experienced IT professional with a robust background in IT Service Management (ITSM) and systems administration. Currently serving as an ITSM Developer at DSA since April 2023, Michael previously held the position of Senior ITSM Business Process Analyst at General Dynamics Information Technology from October 2021 to April 2023. Other notable roles include Systems Administrator at Pennsylvania College of Health Sciences and Systems Engineer III at Charter Communications. Michael's expertise extends to leadership positions as Sr. IT Manager - Remedy at General Dynamics Health Solutions and Systems Analyst at the University of Pennsylvania, where contributions included managing the Remedy support team and leading various IT projects. Early career experiences include positions as Process Manager at Technology Services, LLC, and Systems Administrator and Disaster Recover Manager at Main Line Health.