Vanessa Brown

Vanessa Brown is an experienced IT professional with a strong background in system administration, particularly in Microsoft 365 environments. Currently serving as a System Administrator at DaVita Kidney Care since March 2024, Vanessa employs ITSM and ITIL best practices to manage incident lifecycles for a large-scale migration project. Previously, as M365 Migration Operations Support Lead at Raytheon Technologies, Vanessa oversaw a team supporting the cross-tenant migration for over 200,000 users, significantly reducing aged tickets. Additional roles include System Administrator at Georgia Environmental Finance Authority, Office 365 Migration Support Analyst at Microsoft, and Site Support Analyst at Mars, showcasing a consistent track record of improving operational efficiency and providing quality technical support. Vanessa holds an Associate of Arts in Information Technology from Tidewater Community College and is a U.S. Navy veteran.