Heidi Gudgel

Heidi Gudgel is a seasoned operations leader with extensive experience in healthcare administration, particularly in the dental insurance sector. Currently serving as a Senior Operations Manager at Delta Dental of Washington since April 2009, Heidi has excelled in managing contact centers, claims processing, and workforce planning. Previous roles include Professional Services Supervisor, where responsibilities involved quality assurance and project management, and Client Services Supervisor, overseeing call center operations. Prior to Delta Dental, Heidi held positions at Group Health Cooperative, including Business Operations Supervisor, managing multiple medical centers and their operational efficiencies. Early career experience includes roles at LANDMARK FINANCIAL SERVICES and Rockwood Clinic. Heidi holds a degree in Servant Leadership from Gonzaga University School of Leadership Studies and has a background in customer service and financial assistance in healthcare settings.