DialAmerica is now Aucera. 

Aucera is one of the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.

Call Center

DialAmerica

Dee Booth

Tom Gleason

Dave Aboussleman

Alice Cheryl

Linsay Rocchio

Maddie Hurley

Lissa Love

Jerry Mast

Michael Bardwell

The Operations and Development team at Aucera plays a critical role in optimizing and enhancing the effectiveness of contact center operations. This team focuses on streamlining processes, implementing innovative technology solutions, and ensuring high-quality customer experiences across all channels. By leveraging data analytics and workforce optimization strategies, they drive continuous improvement initiatives that support the company's mission to deliver exceptional service for Fortune 500 clients.

Operations and Development

Leadership Team

Client Success and Support

Operations and Development

About

Team members

Other teams at DialAmerica

Leadership Team

Client Success and Support