Martina Park

Martina Park is an experienced Client Engagement Manager at Direct Energy since June 2018, leading a team of Customer Experience Analysts and managing customer escalations, while fostering collaboration with various stakeholders to enhance customer satisfaction. Previous roles include Front Office Analyst and Customer Experience Analyst, where Martina developed and implemented training programs, analyzed customer feedback data, and contributed to significant improvements in customer service metrics. Prior to Direct Energy, Martina served as Junior and Senior Manager of Customer Service at TD, achieving top branch rankings in customer service and sales, and managing a large team effectively. Martina holds a Bachelor of Commerce in Accounting from the University of Calgary and has a diverse background in customer service roles from early positions at Heritage Park and Noble House Academy.