Eric Shure

Eric Shure is the current head of customer experience at Dray Alliance. Prior to that, they held the position of director of customer experience at GoDaddy from January 2020 to October 2021. Eric is responsible for simplifying how a global user base interacts with GoDaddy and its brands and delivering the best customer experience. Eric collaborates with CX colleagues and cross-functionally (e.g., product teams, engineers) to craft / implement CX systems that provide actionable insights for product improvement.

Some of their notable accomplishments include developing/implementing from ground zero a system that codifies all customer experience (CX) measurements (including NPS) across GoDaddy’s entire $3B portfolio of SaaS products while removing bias and adhering to best practices. Based on a proven record of results across customer operations, technical services and CX, they were advanced to this CX leadership position as part of GoDaddy’s strategic decision to move away from Technical Services.

Eric Shure has a field in Business Administration and Management, General, from Santa Monica College. Eric also has certification from Coursera in R Programming, National Computer Science Academy in SQL (Structured Query Language), and Scrum Alliance in Certified ScrumMaster (CSM).

Eric Shure reports to Steve Wen, Co-Founder & CEO. They are on a team with Em Kintner - VP of People, Brandon Roberts - Head of Carriers, and Brian Kuethe - Chief Financial Officer.