Melissa Naftal

Melissa Naftal has diverse work experience in customer support roles. Melissa started their career at Scoot Networks in 2017 as a Customer Support Representative, where they provided support to customers on the road through phone, chat, and email. Melissa also led the quality assurance efforts by auditing calls and emails to identify areas for improvement. In 2020, they joined Core as a Customer Support Representative, responsible for providing support to users of the meditation app and coordinating messaging and support strategies for new feature launches. Melissa joined Drip in 2021 as a Support Specialist and was eventually promoted to Lead Support Specialist. In this role, they managed a team of 5 support specialists, provided training and onboarding for new teammates, and supported testing of new tools, making recommendations for implementation. In 2022, Melissa became the Customer Support Manager at Drip. No end dates were provided for their current role at Drip or their previous roles at Core and Scoot Networks.

From 2010 to 2013, Melissa Naftal attended California Polytechnic State University-San Luis Obispo. The specific degree and field of study they pursued during this time are not provided.